To really support our customers successfully, it is important to understand them. As experienced IT service providers and consultants, we speak the same language. Even though we have seen a lot in the past few years, thinking outside the box is just as important to us as experience.
For us, customer satisfaction is the best measure of success.
Here is a small excerpt from our projects:
For the small IT department of a financial service provider in Baden, the acquisition of new PCs meant a disproportionately high effort each time. The devices had to be configured. They needed an up-to-date operating system, office software and proprietary software. A unique computer name was assigned according to company specifications and the PC was added to the company domain.
All of this was solved by an automated "refueling" system. Instead of spending several hours dealing with the devices, IT now connects a new device to the system, selects the appropriate configuration, and the automated system does the rest. Manual effort has been reduced to a fraction of the time. Human errors are largely eliminated with this process.
A mechanical engineering company in Württemberg had problems with the efficiency of its internal IT. Shift work and constant training meant that significantly more staff had to be kept on hand. The technicians were constantly interrupted in their work by calling users. When they were on site, users complained about the poor availability of IT by phone.
Outsourcing the service desk to our own call center quickly solved the problem. Now incidents are taken up immediately. If an on-site visit is necessary, the necessary information requested by the service desk is immediately forwarded to the right department. Problems are solved more quickly thanks to the targeted dispatch. Users are far more satisfied thanks to the constant availability.
The Chamber of Crafts of a city in Baden-Württemberg had the problem that some of their documents were available multiple times by different editors and had different processing statuses.
By introducing a SharePoint server and training administrators on the subject, the case was solved without much effort. Simultaneous editing of documents is now possible without complications.
A Palatinate-based automotive supplier was experiencing increasing communication and compatibility problems due to its naturally evolved IT structure at several locations. In a multi-stage process, the servers at all locations were first updated to the latest Windows version. In the second step, an Active Directory infrastructure was implemented. Then the external sites were integrated into this structure. The entire network can now be managed centrally under a uniform interface.
A somewhat more demanding task was presented to us by a medium-sized software house. Usually, these companies keep their systems running themselves. Here, the management decided to bring us on board at a certain point. They wanted to improve their communication processes and automate identification procedures.
Here we proceeded in two steps: First, the customer's Active Directory was consolidated. Then, a completely new public key infrastructure was set up. To the customer's satisfaction, our experienced specialists were able to complete the job faster and more cost-effectively than would have been possible with their own resources.
Our services also pay off for companies with a less extensive infrastructure. A logistics company complained about sharply increased IT costs. Due to its relatively small IT landscape, the company did not employ its own administrators, but was managed by an external service provider. Our screening revealed that some software licenses remained unused, while others were underlicensed.
By converting the infrastructure to Office 365, it is now ensured that exactly the required licenses are used. With the software structure now more consistent, the external administrator no longer needs to be called in as often to resolve problems. Software costs are much more controllable.
A municipal utility places great importance on keeping its administrators certified for existing and newly acquired systems. We qualified two administrators on the newly acquired Active Directory version. With their newly acquired knowledge, they passed the not-so-easy vendor certification exams on their first try.